Complaints

You are free to contact our customer service team, following the instructions on the Website, to raise any complaints regarding our services.

Complaints are initially handled by the support department and, if necessary, escalated within the Casino organization if the support staff cannot resolve the issue immediately. You will be kept reasonably informed of the status of your complaint.

The Casino will only acknowledge complaints made by the account holder. It is prohibited to assign, transfer, hand over, or sell your complaint to a third party.

If a complaint is handled by a third party rather than the original account holder, the Casino reserves the right to dismiss the complaint. In any dispute, you agree that the server logs and records will be the final authority in determining the outcome of the claim.

In a disagreement between the result displayed on your screen and the game server, the result recorded on the game server will prevail. You acknowledge and agree that our records will serve as the final authority in determining the terms and conditions of your participation in the relevant online gaming activity and the results of that participation.

If we need to contact you regarding a dispute, we will use the contact details provided in your Player Account.

For complaints, contact our customer service or email us at complaints@basebet.io